FAQ

Frequently Asked Questions

Product Questions

What are your products made of?

Our industrial-style home decor pieces are handcrafted from authentic malleable iron pipe fittings and carbon steel pipes. Each piece features a durable matte black or vintage bronze finish that highlights the natural character of industrial materials.

Do the products come with mounting hardware?

Yes! All wall-mounted products include heavy-duty mounting hardware (wall anchors, screws, and brackets) suitable for drywall, wood, and masonry surfaces.

How much weight can the wall hooks and shelves hold?

When properly installed, our wall hooks can hold up to 30 lbs (14 kg), and our shelf brackets support up to 50 lbs (23 kg) per bracket. Always mount into wall studs for maximum weight capacity.

Are these suitable for bathroom use?

Yes, our products feature corrosion-resistant finishes that perform well in humid bathroom environments. The matte black and vintage bronze finishes are sealed to prevent rust.

Ordering & Shipping

How long does shipping take?

Standard shipping takes 5-10 business days within the US. International orders typically arrive within 10-20 business days.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by destination.

How can I track my order?

Once your order ships, you''ll receive a confirmation email with a tracking number. You can use this to track your package on the carrier''s website.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you''re not satisfied with your purchase, return it in its original packaging for a full refund.

Who pays for return shipping?

For quality issues or wrong items, we cover return shipping. For change-of-mind returns, the customer is responsible for return shipping costs.

How do I start a return?

Contact us at support@valveartisan.com with your order number and reason for return. We''ll send you a return shipping label within 24 hours.

Installation

Do I need special tools to install?

Basic installation requires only a drill, level, and screwdriver. Most products can be installed in under 15 minutes.

Can I install these on drywall without studs?

Yes, the included wall anchors are rated for drywall installation. However, for heavy items or maximum weight capacity, we recommend mounting into wall studs.