Shipping & Returns

Shipping Policy

We offer free worldwide shipping on all orders. Orders are processed within 1-3 business days and typically arrive within:

• United States & Canada: 7-15 business days
• Europe: 10-20 business days
• Australia & New Zealand: 10-20 business days
• Other regions: 15-30 business days

You will receive a tracking number via email once your order ships.

Return & Refund Policy

We stand behind our products with a 30-day money-back guarantee.

• Returns are accepted within 30 days of delivery
• Items must be in original condition and packaging
• Contact us at valveartisan@gmail.com to initiate a return
• Refunds are processed within 5-7 business days after we receive the returned item
• Customers are responsible for return shipping costs

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours with photos. We will send a replacement at no additional cost.