Shipping & Returns
Shipping Policy
We offer free standard shipping on all orders worldwide — no minimum purchase required.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.
Estimated Delivery Times
United States: 7–15 business days
United Kingdom / Europe: 10–18 business days
Canada / Australia: 10–20 business days
Rest of World: 14–25 business days
Delivery times are estimates and may vary due to customs processing or peak seasons.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
Customs & Import Duties
International customers may be subject to import duties or customs fees imposed by their local government. These charges are the responsibility of the recipient.
Returns & Refunds
We want you to love your ValveArtisan purchase. If you're not completely satisfied, we make returns simple.
Return Window
You may return most items within 30 days of delivery for a full refund.
Conditions
- Items must be unused and in their original packaging
- Please include your order number in the return package
Damaged or Wrong Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery at support@valveartisan.com with a photo and we will send a replacement or issue a full refund immediately.
How to Start a Return
Email us at support@valveartisan.com with your order number and reason for return. We will respond within 24 hours with return instructions.